Question 1

Do you provide proofs before production?

Accepted Answer

Yes! We NEVER produce before an approved proof. You receive 1 free proof and 2 free design revisions. Additional revisions are $25 each.

Question 2

Is there a minimum order quantity?

Accepted Answer

This is product dependent, but generally no minimum order quantity is required. Contact us to discuss your specific needs.

Question 3

What payment methods do you accept?

Accepted Answer

We accept credit cards, e-transfers, and PayPal. Payment is required before production begins. For large corporate orders, we can arrange net-30 terms.

Question 4

How long does production take?

Accepted Answer

Medal hangers typically ship within 3-5 business days. Custom medals take 7-10 business days after proof approval. Rush orders may be available for an additional fee—contact us to discuss your deadline.

Question 5

Can you accommodate rush orders?

Accepted Answer

Yes! We understand events can come up quickly. Contact us with your deadline and we will do our best to accommodate. Rush fees may apply depending on the timeline and order size.

Question 6

How much does shipping cost?

Accepted Answer

Shipping costs vary based on location and order size. Most orders within Canada ship via Canada Post or courier. We provide a shipping quote before you finalize your order.

Question 7

Can I pick up my order locally?

Accepted Answer

Yes! We are located in Calgary, Alberta. Local pickup is available by appointment at no additional charge. We will email you when your order is ready for pickup.

Question 8

Do you provide tracking information?

Accepted Answer

Absolutely. All shipped orders include tracking information sent to your email. You can monitor your package from our facility to your door.

Question 9

Do medal hangers come with mounting hardware?

Accepted Answer

Yes! All medal hangers include mounting hardware (screws and anchors). We also provide installation instructions.

Question 10

What type of wall can I mount a medal hanger on?

Accepted Answer

Our hangers can be mounted on drywall, plaster, or wood walls. For drywall, use the included anchors. For concrete or brick, you may need masonry anchors (not included).

Question 11

How do I clean and care for my medal hanger?

Accepted Answer

Wipe gently with a soft, damp cloth. Avoid harsh chemicals or abrasive cleaners that could damage the acrylic or print. Keep away from direct sunlight to prevent fading.

Question 12

Do you offer bulk discounts?

Accepted Answer

Yes! Pricing decreases with quantity. Orders of 100+ medals receive discounted rates. Contact us with your specific quantity for a custom quote.

Question 13

Do you price match?

Accepted Answer

We strive to offer competitive pricing for quality Canadian-made products. Contact us if you have a quote from another supplier and we will do our best to work with your budget.

Question 14

What is your return policy?

Accepted Answer

Because our products are custom-made to your specifications, we cannot accept returns on personalized items. However, if there is a manufacturing defect or error on our part, we will remake it at no charge.

Question 15

What if my order arrives damaged?

Accepted Answer

We package all orders carefully, but if damage occurs during shipping, please contact us within 48 hours with photos. We will work with you to file a claim and replace the damaged items.

Frequently Asked Questions

Orders & Proofs

Lead Times

Shipping & Pickup

Mounting & Care

Bulk Pricing

Returns & Damages

Still Have Questions?