Privacy Policy

1. Introduction

Custom Laser Works ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form
• Request a quote
• Place an order
• Subscribe to our newsletter
• Upload design files

This information may include: name, email address, phone number, mailing address, and payment information.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• Browser type and version
• Device type and operating system
• IP address and general location (country/region)
• Pages visited and time spent on pages
• Referring website

Design Files and Images

When you upload design files or images for custom products, these files are stored securely to process your order.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and requests
• Provide customer support
• Send design proofs for approval
• Improve our website and services
• Analyze website usage and performance
• Prevent fraudulent transactions
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• Payment processors (Squarespace Commerce)
• Shipping companies (for order fulfillment)
• Email service providers (Postmark)
• Analytics providers (Vercel Analytics)
• Cloud storage providers (for design files)

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Secure data transmission (HTTPS/SSL)
• Encrypted storage of sensitive information
• Regular security assessments
• Limited access to personal data
• Secure file storage for design uploads

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and accounting requirements
• Resolve disputes and enforce agreements

Design files and order information are typically retained for 2 years after order completion.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: